Thailand, Text Anything enables you to text your customers directly from Salesforce.
Note: Thailand customers must apply for a number directly in your Twilio account as they are not available via the API. Once you receive the number it will be visible in your Text Anything account. To do this, log into Twilio, go to “Purchase Numbers” and in the top right select “Can’t find a number?” and you will find the application link.
Thailand businesses can leverage text messaging as a powerful tool for customer engagement, marketing, and service updates due to text message high open rates and immediate delivery. Here's some ways you can effectively leverage SMS:
Customer Communication: Text messaging is ideal for appointment reminders, delivery updates, confirmation messages, and customer service. Its directness ensures that important information is received promptly, increasing customer satisfaction and engagement.
Marketing Campaigns: For marketing, SMS can be used for flash sales, exclusive discounts, new product announcements, or event invitations. Given its high open rate, it's perfect for time-sensitive promotions or personalized offers based on customer behavior.
Customer Support: Businesses can use SMS for two-way communication, allowing customers to ask questions or report issues directly via text, providing a convenient support channel.
Compliance and Best Practices: When reaching out to customers, it's crucial for Thailand businesses to comply with the Thailand Consumer Law, particularly around unsolicited messages. Businesses must obtain explicit consent for marketing texts, provide clear opt-out mechanisms, and manage consent records diligently.
Area Codes: In Thailand, understanding area codes is essential for effective communication:
Bangkok and surrounding areas: 02
Chonburi (including Pattaya): 038
Phuket: 076
Chiang Mai: 053
Khon Kaen: 043
Hat Yai (Songkhla): 074
Udon Thani: 042
Nakhon Ratchasima (Korat): 044
Rayong: 038
Nakhon Sawan: 056
Lopburi: 036
Ayutthaya: 035
Chiang Rai: 053
Surat Thani: 077
Nakhon Pathom: 034
Samut Prakan: 02 (often shares with Bangkok)
Nonthaburi: 02 (often shares with Bangkok)
Pathum Thani: 02 (often shares with Bangkok)
Pattaya: 038 (same as Chonburi)
Phang Nga: 076 (sometimes shares with Phuket)
Trat: 039
Prachuap Khiri Khan: 032
Sukhothai: 055
Lamphun: 053 (often shares with Chiang Mai)
Mae Hong Son: 053
Lampang: 054
Nan: 054
Phrae: 054
Tak: 055
Phetchabun: 056
Phitsanulok: 055
Kalasin: 043
Maha Sarakham: 043
Roi Et: 043
Yasothon: 045
Ubon Ratchathani: 045
Buriram: 044
Surin: 044
Sisaket: 045
Amnat Charoen: 045
When businesses send messages, understanding these codes can help in segmenting messages by region for targeted marketing or ensuring that local promotions are relevant.
Sending Messages: For international SMS, the country code for Thailand is +66. When dialing internationally, you omit the leading zero from the area code. For local SMS, simply use the area code followed by the local number.
Toll-Free Numbers: For customer service lines or marketing where the business wants to encourage interaction without cost to the customer, using toll-free numbers like those starting with 1800 can be beneficial.
Engagement Strategies: Personalization in messages, using customers' names or referencing past interactions, can significantly increase engagement. Also, ensuring messages have clear calls to action (CTAs) like visiting a website or replying for more information can drive conversions.
Technology and Platforms: Businesses should consider using SMS platforms that offer features like scheduling, automation for responses, and analytics. These tools help in managing communication efficiently, tracking message success, and adapting strategies based on performance.
By integrating SMS into your communication strategy, as a Thailand businesses you can achieve higher customer engagement, improve service delivery, and enhance marketing effectiveness. However, you must always keep in mind the regulatory landscape to ensure compliance and maintain trust with their customer base.
Text Anything has built in compliance for Thailand regulatory bundles if you are using our Text Anything product, or if you are using your own Twilio account and linking it to our other product, you can easily stay in compliance.